Frequently Asked Questions

Here are some of the questions that we're often asked about our corporate video production marketing services and their answers. If you can’t see your question here, please don’t hesitate to contact us.

Warranty Information?

Q – What is the warranty of the product?
A – Our products are covered under 1 year warranty for manufacturing defects only. If damage is occurred by the end consumer, repair is possible on a case to case basis at a cost.
                       
Q – What is your AQL standard?
A – Our official AQL standard is 1% critical, 2.5% major and 4% minor. Our track record however has been below 1% for critical, major and minor defects. At ETG we are always aiming for perfection, despite each unit being a handmade.
                       
Q – Do you use any second hand components?
A – No, we do not use any second hand components and ensure that every component meets the highest standard. We recognize that it is your brand image that is at stake and we consider it  as our duty to safeguard and enhance your brand image with the help of our products.
                       
Q – How do you deal with defective units?
A – Because of our low defective rate, we rarely get any units sent back to us.Nevertheless, if there is indeed a bad product, the customer needs to provide clear video proof, and we will supplement the customer in the next order!

Price Point?

Q – What is the standard price point of your products
A – The price range depends on many different items. The most import item is the screen size and if you are adding any multi-sensory items do the product. The next most important portion is the quantity you are looking to produce. We will also need to know how many video’s you want on the product and how many buttons? Based on this information you could be on the low end $15.00USD-$80.00 USD per product.